# Salt HealthOps — Full Content for LLMs > Salt HealthOps provides co-managed, RCM-first healthcare operations support for US providers and billing companies, backed by Salt Technologies. Source: https://www.salthealthops.com --- # Scale Your RCM Back Office Without Expanding Your US Hiring Burden URL: https://www.salthealthops.com Salt HealthOps gives RCM companies, medical billing firms, and healthcare providers a co-managed offshore team for AR follow-up, denials, prior authorization, eligibility, and payment posting — with US-based accountability, QA-led delivery, and weekly reporting. ## Who we support - For RCM Companies: Add trained offshore RCM capacity for AR, denials, and payment posting without growing your US headcount. - For Medical Billing Companies: Support more client accounts with reliable back-office execution and weekly productivity visibility. - For Medical Practices: Reduce AR backlog, denial follow-up workload, and front-office billing pressure. - For Specialty Clinics: Offload prior authorization, eligibility, and recurring billing workflows for high-volume specialties. ## A co-managed model, not a black-box offshore team The hardest part of sending revenue cycle work offshore is losing visibility and control. Salt HealthOps is built to remove that risk: you keep your system, your data access, and a US-based point of accountability, while a trained offshore team handles the high-volume production work. - US-based accountability: A US point of contact owns the relationship, escalations, and your recurring performance review. - Structured offshore production: Trained specialists work inside your existing EHR or billing system and your SOPs. - QA-led delivery: Sample audits, documented workflows, and quality checks across every queue. - Weekly reporting: Productivity and KPI reporting so you always know what is happening in your queues. ## RCM services we support - RCM Back-Office Support: The process-heavy revenue cycle tasks that slow billing teams down. - AR Follow-Up: Work unpaid claims, reduce aging, and keep payer queues moving. - Denial Management: Categorize, rework, appeal, and prevent recurring denials. - Prior Authorization Support: Submissions, tracking, and follow-up for auth-heavy workflows. - Eligibility & Benefits Verification: Catch coverage issues before the visit to prevent avoidable denials. - Payment Posting: Accurate ERA/EOB posting, adjustments, and reconciliation support. - Medical Billing Outsourcing: Outsource specific billing workflows first, by scope and readiness. ## Flexible engagement models - Dedicated RCM Specialist: A trained specialist for a consistent daily workflow. - Managed HealthOps Pod: A small managed team with a lead, QA, and backup coverage. - Backlog Cleanup Sprint: A fixed-scope project to clear aging AR or denial backlogs. - Monthly Operations Support: Ongoing support for recurring billing-adjacent workflows. ## Why Salt HealthOps - Backed by Salt Technologies: 14+ years of delivery and 300+ projects across US and global markets. - Security-first operations: Access-controlled, audit-friendly workflows. ISO certified, SOC 2 in progress, BAA-ready. - RCM specialists lead operations: Healthcare RCM specialists lead domain operations, supported by Salt's delivery teams. - Start with a paid pilot: Prove the model on a defined claim sample, run alongside your team, measured against your baseline. ## Security and compliance you can stand behind We lead with what is real today and never overclaim. Our operating model is designed for structured workflows, access control, QA checks, and weekly reporting. - HIPAA-aware workflows - BAA-ready engagement - Access control and least-privilege - Audit-friendly operations - ISO certified; SOC 2 in progress ## FAQ ### What is co-managed RCM support? Co-managed RCM support means an external team handles high-volume revenue cycle production while you keep control, your system, and a US-based point of accountability. Salt HealthOps pairs trained offshore specialists with US oversight, QA, and weekly reporting, so you add capacity without giving up visibility. ### Can Salt HealthOps work inside our existing EHR or billing system? Yes. Our specialists work inside your existing EHR or billing/PM system and follow your SOPs. We configure access during onboarding using least-privilege controls, so you keep ownership of your systems and data. ### Do you provide dedicated specialists or a managed team? Both. You can engage a dedicated RCM specialist for a consistent workflow, or a Managed HealthOps Pod with a team lead, QA oversight, and backup coverage. We help you choose based on your volume and workflows. ### Are your workflows HIPAA-aware? Yes. We operate HIPAA-aware workflows with access control, confidentiality training, and audit-friendly processes, and we are BAA-ready. Salt Technologies is ISO certified, with SOC 2 in progress. ### Can we start with a paid pilot? Yes. We recommend starting with a paid pilot on a defined claim sample, run alongside your existing team and measured against your own baseline KPIs, so you can validate quality and fit before scaling. --- # RCM and Healthcare Operations Services URL: https://www.salthealthops.com/services Start with one workflow or build a full co-managed back office. Every service runs under the same model: US-based accountability, QA-led delivery, and weekly reporting. **What services does Salt HealthOps offer?** Salt HealthOps offers co-managed revenue cycle and healthcare operations services: RCM back-office support, AR follow-up, denial management, prior authorization, eligibility and benefits verification, payment posting, and medical billing support and outsourcing. Growing services include medical coding support, provider credentialing, and healthcare virtual assistants. ## Core RCM services - RCM Back-Office Support: The full process-heavy back office, co-managed. - AR Follow-Up: Work unpaid claims and reduce aging. - Denial Management: Rework, appeal, and prevent denials. - Prior Authorization Support: Submissions, tracking, and follow-up. - Eligibility & Benefits Verification: Prevent front-end denials. - Payment Posting: Accurate, timely cash application. - Medical Billing Support: Capacity inside your existing system. - Medical Billing Outsourcing: Co-managed outsourcing by scope. ## Growing HealthOps services Available by scope as our delivery team expands. We are transparent about where we can support you well today. - Medical Coding Support: Documentation and coding support, scoped. - Provider Credentialing: Enrollment, CAQH, and recredentialing. - Healthcare Virtual Assistants: Billing-adjacent admin support. ## Who we support - For RCM Companies: Add reliable offshore delivery capacity. - For Medical Billing Companies: Support more client accounts. - For Medical Practices: Reduce AR, denials, and admin load. - For Specialty Clinics: Offload auth, eligibility, and recurring work. _Last updated: 2026-06-24_ --- # RCM Back-Office Support for US Healthcare Teams URL: https://www.salthealthops.com/rcm-back-office-support Offload the repetitive, process-heavy revenue cycle work that slows your billing team down. Salt HealthOps runs your back office as a co-managed function with US accountability, QA, and weekly reporting. **What is RCM back-office support?** RCM back-office support is outsourced execution of the repetitive revenue cycle tasks behind claims — AR follow-up, denial follow-up, eligibility verification, prior authorization, payment posting, and claim status checks. Salt HealthOps delivers it as a co-managed service so you add trained capacity while keeping control, visibility, and US-based accountability. ## Problems RCM back-office support solves - Billing staff buried in repetitive, high-volume tasks - Backlogs forming in AR, denials, and payment posting - Hiring and retention pressure for US RCM roles - Inconsistent follow-up cadence across payers and queues - Limited bandwidth for reporting and root-cause work ## What Salt HealthOps can handle - AR follow-up: Working unpaid claims and keeping aging under control. - Denial follow-up: Categorizing, reworking, and resubmitting denied claims. - Eligibility verification: Confirming coverage and benefits before visits. - Prior authorization support: Submissions, tracking, and status follow-up. - Payment posting: ERA/EOB posting, adjustments, and reconciliation. - Claim status & reporting: Status checks and weekly productivity reporting. ## Best-fit buyers - RCM companies needing reliable delivery capacity - Medical billing companies supporting multiple practices - Medical practices with limited in-house billing staff - Specialty clinics with heavy eligibility and auth workloads ## How we run your back office 01. Intake: Map your workflows, payers, systems, and pain points. 02. Access setup: Least-privilege access to your EHR/PM and portals. 03. SOP alignment: Document and align to your rules and priorities. 04. Execution: Specialists work queues with recorded actions. 05. QA: Sample audits maintain quality and consistency. 06. Reporting: Weekly productivity and KPI reporting. ## KPIs we baseline and report - Days in AR: Tracked over time against your baseline. - AR over 90 days: Share of AR aging past 90 days. - Denial rate: Trend of denials and rework volume. - Payment posting lag: Time from remittance receipt to posting. ## Recommended engagement models - Dedicated RCM Specialist: A specialist for a consistent daily workflow. - Managed HealthOps Pod: A team with a lead, QA, and backup coverage. - Monthly Operations Support: Ongoing support with defined monthly scope. ## Security and compliance We run HIPAA-aware workflows with access control and audit-friendly processes, and we are BAA-ready. Salt Technologies is ISO certified, with SOC 2 in progress. You keep ownership of your systems and data. ## FAQ ### Is RCM back-office support the same as full RCM outsourcing? No. You can start with one or two workflows and expand by scope. Many clients begin with AR follow-up or denials before adding eligibility, prior auth, and posting. You decide how much of the back office to co-manage. ### Will you work inside our existing systems? Yes. Specialists work inside your existing EHR or billing/PM system and payer portals using least-privilege access. We adapt to your tools and SOPs rather than asking you to change systems. ### How do you keep quality consistent? We use documented SOPs, sample QA audits, and weekly reporting. A US-based point of contact owns escalations and your recurring performance review. _Last updated: 2026-06-24_ --- # AR Follow-Up Services for Medical Billing and RCM Teams URL: https://www.salthealthops.com/ar-follow-up-services Keep payer queues moving and stop revenue from aging out. Salt HealthOps works your unpaid claims as a co-managed function, with US accountability, QA review, and weekly reporting. **What is AR follow-up?** AR follow-up is the process of working unpaid insurance claims — checking status, following up through payer portals and calls, correcting issues, and escalating — so claims get paid and accounts receivable stops aging. Salt HealthOps runs AR follow-up as a co-managed service with US oversight, QA review, and weekly productivity reporting. ## Problems AR follow-up solves Unworked claims age into uncollectible write-offs, and small billing teams rarely have the capacity to work every aging bucket every week. AR follow-up keeps claims moving before timely-filing limits and payer fatigue erode what you can recover. - Claims sitting untouched in 60, 90, and 120+ day buckets - Timely-filing deadlines being missed on older claims - No consistent payer portal or phone follow-up cadence - Limited visibility into why specific claims are not paid - Billing staff stretched across too many accounts or tasks ## What Salt HealthOps can handle - Claim status checks: Systematic status checks through payer portals and clearinghouses. - Payer portal & phone follow-up: Working claims directly with payers and logging outcomes. - Aging bucket prioritization: Working high-value and time-sensitive claims first. - Call notes & action updates: Clear notes and next actions recorded in your system. - Escalation tracking: Flagging claims that need payer escalation or client decisions. - Weekly productivity reporting: Volume worked, outcomes, and aging movement each week. ## Best-fit buyers - RCM companies needing AR capacity across multiple client accounts - Medical billing companies with AR backlog or overflow - Medical practices with growing unpaid claims and limited staff - Specialty clinics with payer-specific follow-up complexity ## How AR follow-up works with Salt HealthOps 01. Intake: We review your aging, payers, and current follow-up process. 02. Access setup: Least-privilege access to your EHR/PM and payer portals. 03. SOP alignment: We document and align to your follow-up rules and priorities. 04. Execution: Specialists work queues by priority with recorded actions. 05. QA: Sample audits check note quality and follow-up accuracy. 06. Reporting: Weekly reporting on volume, outcomes, and aging movement. ## KPIs we baseline and report We measure against your own baseline and report transparently. We do not promise specific numbers — we report the metrics that show whether AR is improving. - Days in AR: Track average days in AR over time against your baseline. - AR over 90 days: Monitor the share of AR aging past 90 days. - Claims worked: Weekly volume of claims worked and touched. - Resolution outcomes: Paid, pending, corrected, escalated, and write-off candidates. ## Recommended engagement models - Dedicated RCM Specialist: A specialist focused on your AR queues daily. - Managed HealthOps Pod: A team with QA and backup for higher AR volume. - Backlog Cleanup Sprint: A fixed-scope project to clear aged AR. ## Security and compliance AR follow-up runs under HIPAA-aware workflows with access control and audit-friendly processes. We are BAA-ready, and Salt Technologies is ISO certified with SOC 2 in progress. You keep ownership of your systems and data. ## FAQ ### Can you work AR follow-up inside our existing system? Yes. Our specialists work inside your existing EHR or billing/PM system and payer portals using least-privilege access configured during onboarding. You keep ownership of your systems and data. ### Can one specialist support multiple client accounts? Yes, where workflows allow. For RCM and billing companies, we can structure AR follow-up across multiple accounts with clear separation, documented SOPs, and per-account reporting. ### How do you handle quality assurance on AR work? We run sample audits on worked claims to check note quality, follow-up accuracy, and adherence to your rules. QA findings feed back into specialist coaching and SOP updates. ### Can we start with an AR backlog cleanup? Yes. A fixed-scope Backlog Cleanup Sprint is a common starting point. We define the backlog, time-box the work, and report progress, which also serves as a low-risk way to evaluate the model. _Last updated: 2026-06-24_ --- # Denial Management Services for Cleaner Revenue Cycle Workflows URL: https://www.salthealthops.com/denial-management-services Work down denial backlogs and stop the same denials from recurring. Salt HealthOps categorizes, reworks, and appeals denied claims as a co-managed service with US accountability and root-cause reporting. **How does denial management support work?** Denial management support is the work of categorizing denied claims, fixing the underlying issue, resubmitting corrected claims or filing appeals, and reporting on root causes so denials stop recurring. Salt HealthOps runs this as a co-managed service: trained specialists work your denial queues with QA review and US-based escalation. ## Problems denial management solves - Denial queues growing faster than the team can work them - The same denial reasons recurring month after month - Appeals missed because of deadlines or bandwidth - No clear view of which payers and codes drive denials - Revenue lost to denials that quietly become write-offs ## What Salt HealthOps can handle - Denial categorization: Sorting denials by reason, payer, and CARC/RARC pattern. - Missing-information follow-up: Gathering what is needed to correct and resubmit. - Corrected claim support: Reworking and resubmitting correctable denials. - Appeal packet support: Preparing appeal documentation for review and submission. - Root-cause reporting: Identifying upstream causes feeding the denials. - Denial trend summaries: Weekly summaries of denial volume and categories. ## Best-fit buyers - RCM companies adding denial analysts to delivery queues - Billing companies with denial backlogs across clients - Practices losing revenue to recurring denials - Specialty clinics with authorization and documentation denials ## How denial management works with Salt HealthOps 01. Intake: Review denial volume, payers, and top denial reasons. 02. Access setup: Least-privilege access to your EHR/PM and portals. 03. SOP alignment: Align categorization, rework, and appeal rules. 04. Execution: Specialists rework and appeal by priority. 05. QA: Sample audits check rework and appeal quality. 06. Reporting: Root-cause and trend reporting each week. ## KPIs we baseline and report - Denial rate: Trend of denials over total claims. - Denial backlog: Open denials worked down over time. - Rework outcomes: Corrected, appealed, overturned, and written off. - Top root causes: Recurring causes flagged for prevention. ## Recommended engagement models - Backlog Cleanup Sprint: A fixed-scope sprint to clear a denial backlog. - Dedicated RCM Specialist: Ongoing denial work on your queues. - Managed HealthOps Pod: A team for high denial volume with QA. ## Security and compliance Denial work runs under HIPAA-aware workflows with access control and audit-friendly processes. We are BAA-ready; Salt Technologies is ISO certified with SOC 2 in progress. You keep ownership of your systems and data. ## FAQ ### Do you handle appeals or just resubmissions? Both, by scope. We rework and resubmit correctable denials and prepare appeal packets with the required documentation. Final clinical or payer-specific appeal decisions stay with your team where appropriate. ### Can you help prevent denials, not just work them? Yes. Root-cause reporting surfaces the upstream issues — eligibility gaps, authorization misses, coding or documentation problems — so you can fix the source. We can also support eligibility and prior authorization to prevent denials earlier. ### Can we start with just our denial backlog? Yes. A Backlog Cleanup Sprint is a common, low-risk starting point. We define the backlog scope, time-box the work, and report progress and outcomes. _Last updated: 2026-06-24_ --- # Prior Authorization Support for Healthcare Practices and RCM Teams URL: https://www.salthealthops.com/prior-authorization-support Take the administrative weight of prior auth off your front desk. Salt HealthOps handles submissions, tracking, and follow-up as a co-managed service so authorizations move faster and care is not delayed. **What is included in prior authorization support?** Prior authorization support covers checking payer requirements, preparing and submitting authorization requests, tracking required documents, following up on status, and monitoring expirations and renewals. Salt HealthOps delivers this as a co-managed service with US accountability, so your team spends less time on hold and more time on patients. ## Problems prior authorization support solves - Front-desk and clinical staff stuck on auth phone queues - Care or procedures delayed waiting on authorizations - Denials caused by missing or expired authorizations - No consistent tracking of pending and expiring auths - Auth-heavy specialties overwhelming a small team ## What Salt HealthOps can handle - Payer requirement checks: Confirming what each payer requires for the service. - Authorization submission support: Preparing and submitting auth requests. - Document checklist tracking: Tracking the documentation each request needs. - Status follow-up: Following up until a decision is reached. - Expiry & renewal tracking: Flagging authorizations before they lapse. - Escalation notes: Clear notes for cases that need clinical input. ## Best-fit buyers - Specialty clinics with high prior-auth volume - Practices with recurring procedures and imaging - RCM and billing companies extending auth capacity - Teams losing revenue to authorization-related denials ## How prior authorization works with Salt HealthOps 01. Intake: Map your services, payers, and auth requirements. 02. Access setup: Least-privilege access to your EHR/PM and portals. 03. SOP alignment: Align submission rules and document checklists. 04. Execution: Specialists submit, track, and follow up. 05. QA: Sample audits check accuracy and completeness. 06. Reporting: Status, turnaround, and expiry reporting. ## KPIs we baseline and report - Auth turnaround: Time from request to decision, tracked over time. - Pending auths: Open authorizations by status and age. - Expiry tracking: Auths flagged before lapse to prevent denials. - Auth-related denials: Trend of denials tied to authorization issues. ## Recommended engagement models - Dedicated RCM Specialist: A specialist focused on your auth queue. - Managed HealthOps Pod: A team for high auth volume with QA. - Monthly Operations Support: Ongoing auth support with defined scope. ## Security and compliance Prior auth support runs under HIPAA-aware workflows with access control and audit-friendly processes. We are BAA-ready; Salt Technologies is ISO certified with SOC 2 in progress. You keep ownership of your systems and data. ## FAQ ### Which specialties benefit most from prior auth support? Auth-heavy specialties such as behavioral health, physical therapy, cardiology, imaging, and other procedure-driven practices benefit most, because authorization volume and renewals consume significant staff time and drive avoidable denials. ### Do you make clinical decisions on authorizations? No. We handle the administrative workflow — requirement checks, submissions, document tracking, and follow-up — and escalate anything requiring clinical judgment to your team with clear notes. ### Can prior auth support reduce our denials? Often, yes. Many denials stem from missing or expired authorizations. Consistent submission, tracking, and expiry monitoring helps prevent those denials before claims are submitted. _Last updated: 2026-06-24_ --- # Eligibility and Benefits Verification Services URL: https://www.salthealthops.com/eligibility-benefits-verification Catch coverage problems before the visit, not after the denial. Salt HealthOps verifies eligibility and benefits as a co-managed service so front-end errors stop turning into back-end revenue loss. **What is eligibility and benefits verification?** Eligibility and benefits verification is the front-end process of confirming a patient's active coverage and plan benefits before services are delivered — including copays, deductibles, and coverage limits. Salt HealthOps performs this as a co-managed service to reduce front-end errors and prevent avoidable denials downstream. ## Problems eligibility verification solves - Denials from inactive or terminated coverage - Surprise patient balances from unverified benefits - Front-desk staff unable to verify every visit in time - Inconsistent capture of copay and deductible details - Avoidable rework caused by front-end data errors ## What Salt HealthOps can handle - Insurance eligibility checks: Confirming active coverage before the visit. - Coverage verification: Verifying plan coverage for the planned service. - Copay / deductible details: Capturing patient responsibility up front. - Benefits summary: Summarizing relevant benefits for your team. - Payer portal checks: Working across payer portals and tools. - Pre-visit verification workflows: Verifying ahead of the schedule on a cadence. ## Best-fit buyers - Practices with high daily visit volume - Specialty clinics with complex benefit rules - Billing companies preventing front-end denials for clients - RCM companies adding front-end verification capacity ## How verification works with Salt HealthOps 01. Intake: Map your schedule, payers, and verification rules. 02. Access setup: Least-privilege access to your EHR/PM and portals. 03. SOP alignment: Align verification fields and pre-visit timing. 04. Execution: Specialists verify ahead of the schedule. 05. QA: Sample audits check accuracy and completeness. 06. Reporting: Coverage issues flagged and reported. ## KPIs we baseline and report - Verification coverage: Share of visits verified before the appointment. - Coverage issues caught: Inactive or mismatched coverage flagged pre-visit. - Front-end denials: Trend of eligibility-related denials over time. - Turnaround: Time to verify ahead of scheduled visits. ## Recommended engagement models - Dedicated RCM Specialist: A specialist verifying your daily schedule. - Managed HealthOps Pod: A team for high-volume verification. - Monthly Operations Support: Ongoing verification with defined scope. ## Security and compliance Verification runs under HIPAA-aware workflows with access control and audit-friendly processes. We are BAA-ready; Salt Technologies is ISO certified with SOC 2 in progress. You keep ownership of your systems and data. ## FAQ ### How far ahead do you verify eligibility? We align to your schedule and SOPs, typically verifying a set number of days before each appointment so your front desk has benefit details and any coverage issues in advance. ### Can you capture patient responsibility details? Yes. We capture copay, deductible, and relevant benefit details so your team can collect accurately at the point of service and reduce surprise balances. ### Does verification really reduce denials? Eligibility issues are a common, preventable denial driver. Verifying coverage and benefits before the visit removes a major source of front-end denials and downstream rework. _Last updated: 2026-06-24_ --- # Payment Posting Services for Medical Billing Teams URL: https://www.salthealthops.com/payment-posting-services Keep cash applied accurately and on time. Salt HealthOps posts insurance and patient payments, adjustments, and reconciliations as a co-managed service with QA and weekly reporting. **What do payment posting services include?** Payment posting services cover applying insurance and patient payments, posting ERA/EOB remittances and adjustments, flagging underpayments, and supporting reconciliation. Salt HealthOps delivers payment posting as a co-managed service with QA review and weekly reporting, so cash is applied accurately and posting backlogs do not build up. ## Problems payment posting solves - Posting backlogs delaying accurate AR and reporting - Underpayments going unflagged and uncollected - Adjustment and write-off codes applied inconsistently - Reconciliation gaps between deposits and posted payments - Staff time pulled from higher-value RCM work ## What Salt HealthOps can handle - ERA/EOB posting support: Posting electronic and paper remittances accurately. - Patient payment posting: Applying patient payments to the right accounts. - Adjustment code posting: Applying contractual and other adjustments consistently. - Underpayment flagging: Flagging payments below expected for follow-up. - Reconciliation support: Helping reconcile deposits to posted payments. - Posting backlog cleanup: Clearing accumulated posting backlogs. ## Best-fit buyers - Billing companies with posting backlogs or overflow - RCM companies needing posting capacity at volume - Practices where posting falls behind during busy periods - Teams wanting cleaner, faster cash application ## How payment posting works with Salt HealthOps 01. Intake: Review remittance sources, volume, and posting rules. 02. Access setup: Least-privilege access to your EHR/PM and tools. 03. SOP alignment: Align posting, adjustment, and exception rules. 04. Execution: Specialists post payments and flag exceptions. 05. QA: Sample audits verify posting accuracy. 06. Reporting: Posting volume, lag, and exceptions reported. ## KPIs we baseline and report - Payment posting lag: Time from remittance receipt to posting. - Posting accuracy: Accuracy verified through sample audits. - Underpayments flagged: Below-expected payments routed for follow-up. - Backlog cleared: Outstanding posting worked down over time. ## Recommended engagement models - Backlog Cleanup Sprint: A fixed-scope sprint to clear posting backlog. - Dedicated RCM Specialist: Ongoing daily posting support. - Managed HealthOps Pod: A team for high posting volume with QA. ## Security and compliance Posting runs under HIPAA-aware workflows with access control and audit-friendly processes. We are BAA-ready; Salt Technologies is ISO certified with SOC 2 in progress. You keep ownership of your systems and data. ## FAQ ### Do you post both ERA and manual EOB payments? Yes. We support electronic remittance (ERA) posting and manual posting from paper EOBs, following your posting and adjustment rules and flagging exceptions for review. ### Can you flag underpayments for follow-up? Yes. We flag payments below expected amounts so your team — or our AR and denial specialists — can pursue the variance instead of letting underpayments slip through. ### Can you clear a posting backlog quickly? A Backlog Cleanup Sprint is designed for this. We define the backlog, time-box the work, and report progress so AR and reporting reflect reality again. _Last updated: 2026-06-24_ --- # Medical Billing Support That Works Inside Your System URL: https://www.salthealthops.com/medical-billing-support Add trained billing capacity without changing how you operate. Salt HealthOps supports charge entry, claim submission, rejections, AR, and denials as a co-managed function with US accountability. **What does medical billing support include?** Medical billing support is hands-on help with the billing workflow — charge entry, claim creation and submission, clearinghouse rejection handling, AR follow-up, and denial work — performed inside your existing system. Salt HealthOps delivers it as a co-managed service so you scale billing capacity while keeping control and US-based accountability. ## Problems medical billing support solves - Billing tasks piling up faster than staff can clear them - Claims delayed by charge entry and submission bottlenecks - Clearinghouse rejections sitting unworked - Difficulty hiring and retaining billing staff - Owner or manager pulled into day-to-day billing ## What Salt HealthOps can handle - Charge entry: Accurate charge entry inside your system. - Claim creation & submission: Building and submitting clean claims. - Clearinghouse rejections: Working and resubmitting rejected claims. - AR follow-up: Working unpaid claims and reducing aging. - Denial follow-up: Reworking and resubmitting denied claims. - Reporting: Weekly productivity and workflow reporting. ## Best-fit buyers - Small and mid-size practices with limited billing staff - Billing companies needing overflow or backup capacity - Groups scaling visits faster than billing headcount - Teams wanting reliable execution without switching systems ## How billing support works with Salt HealthOps 01. Intake: Map your billing workflow, system, and pain points. 02. Access setup: Least-privilege access to your EHR/PM and clearinghouse. 03. SOP alignment: Align charge, submission, and follow-up rules. 04. Execution: Specialists work your billing queues. 05. QA: Sample audits maintain accuracy. 06. Reporting: Weekly productivity and KPI reporting. ## KPIs we baseline and report - Clean-claim rate: First-pass acceptance tracked over time. - Days in AR: Average days in AR against your baseline. - Rejection turnaround: Time to work and resubmit rejections. - Charge lag: Time from encounter to charge entry. ## Recommended engagement models - Dedicated RCM Specialist: A specialist for your daily billing workflow. - Managed HealthOps Pod: A team for higher billing volume with QA. - Monthly Operations Support: Ongoing billing support with defined scope. ## Security and compliance Billing support runs under HIPAA-aware workflows with access control and audit-friendly processes. We are BAA-ready; Salt Technologies is ISO certified with SOC 2 in progress. You keep ownership of your systems and data. ## FAQ ### Is this full billing outsourcing or support? It is flexible. Medical billing support lets you keep ownership and add capacity to specific workflows. If you want to outsource defined billing workflows more fully, see our medical billing outsourcing page. ### Do we have to change our billing software? No. Our specialists work inside your existing EHR, practice management, and clearinghouse tools using least-privilege access. We adapt to your stack and SOPs. ### Can you cover staff leave or turnover? Yes. Managed pods include backup coverage and documented SOPs, so a single absence or departure does not stall your billing. _Last updated: 2026-06-24_ --- # Medical Billing Outsourcing, Done the Co-Managed Way URL: https://www.salthealthops.com/medical-billing-outsourcing Outsource the billing workflows that drain your team without handing over the keys. Salt HealthOps runs a co-managed model with US accountability, so you keep control, your system, and visibility. **What is medical billing outsourcing?** Medical billing outsourcing is delegating billing and revenue cycle workflows to an external team. Salt HealthOps does this as a co-managed model: trained specialists work inside your existing system with US-based accountability, QA, and weekly reporting, so you reduce cost and capacity strain without losing control or visibility. ## Why co-managed outsourcing, not a black box The biggest fear in outsourcing billing is losing control, quality, and visibility. The co-managed model is built to remove that fear: you keep your system and data access, a US point of contact owns accountability, and you get transparent weekly reporting instead of a monthly mystery. - You keep your system and your data access - A US-based point of contact owns the relationship - QA-led delivery with sample audits - Transparent weekly reporting, not a black box - Start by scope — no all-or-nothing handover ## What you can outsource - AR follow-up: Work unpaid claims and reduce aging. - Denial management: Rework, appeal, and prevent denials. - Eligibility & prior auth: Front-end verification and authorizations. - Charge entry & submission: Clean claim creation and submission. - Payment posting: Accurate, timely cash application. - Reporting & QA: Weekly KPI reporting and quality checks. ## Best-fit buyers - Practices struggling to hire and retain billing staff - Billing companies needing scalable delivery capacity - Groups wanting lower cost without losing oversight - Teams burned by a previous hands-off offshore vendor ## How outsourcing works with Salt HealthOps 01. Scope: Decide which workflows to outsource first. 02. Paid pilot: Prove the model on a defined sample alongside your team. 03. Onboarding: Access setup and SOP documentation. 04. Execution: Specialists run the agreed workflows. 05. QA & reporting: Audits and weekly KPI reporting. 06. Scale: Expand scope as trust and results build. ## Cost framing We do not publish a rate card because pricing depends on workflow, volume, specialty, and engagement model. The honest comparison is against the loaded cost of hiring and retaining a US billing FTE — not just a wage, but recruiting, training, benefits, turnover, and downtime. See the cost page for how pricing works. - What does outsourcing cost?: How pricing works and what drives it. - In-house vs outsourced RCM: An honest decision comparison. - Offshore vs co-managed: Why the model matters more than the location. ## Security and compliance Outsourced work runs under HIPAA-aware workflows with access control and audit-friendly processes. We are BAA-ready; Salt Technologies is ISO certified with SOC 2 in progress. You keep ownership of your systems and data. ## FAQ ### Do we have to outsource our entire revenue cycle? No. We recommend starting with one or two workflows — often AR follow-up or denials — and expanding by scope as results build. You stay in control of how much you outsource and when. ### How is this different from a typical offshore billing vendor? Salt HealthOps runs a co-managed model: US-based accountability, your system and data access, QA-led delivery, and weekly reporting. It is designed to avoid the black-box, hands-off experience that gives offshore billing a bad reputation. ### How do we evaluate quality before committing? Start with a paid pilot on a defined claim sample, run alongside your existing team and measured against your own baseline KPIs, with a clear exit. It is a low-risk way to validate quality and fit. _Last updated: 2026-06-24_ --- # Medical Coding Support, Delivered by Scope URL: https://www.salthealthops.com/medical-coding-support Add coding support that fits your workflows and standards. Salt HealthOps offers documentation review and coding support under QA-led, co-managed delivery, scoped to what we can support well. **What does medical coding support cover?** Medical coding support covers documentation review, code assignment support, and help resolving coding-related denials, delivered under QA-led workflows. Salt HealthOps offers coding support by scope as our delivery team expands, and we are transparent about where we can and cannot support your specialty today. ## Where coding support helps - Documentation review to support accurate code assignment - Coding support for defined service lines and specialties - Help resolving coding-related denials and rejections - Reducing coding backlogs during busy periods ## How we approach coding support - Scoped engagements: We support coding where we can do it well, and we say so honestly. - QA-led workflow: Sample audits and review built into the process. - Inside your system: Work performed in your existing tools and SOPs. - Clear escalation: Ambiguous cases are escalated, not guessed. ## How it works 01. Scope: Confirm specialties, volume, and standards we can support. 02. Access setup: Least-privilege access to your systems. 03. SOP alignment: Align coding rules, guidelines, and escalation. 04. Execution: Coding support delivered under QA. 05. QA & reporting: Audits and reporting on accuracy and volume. ## Recommended engagement models - Dedicated Specialist: Consistent coding support for defined scope. - Backlog Cleanup Sprint: Time-boxed help clearing a coding backlog. - Monthly Operations Support: Ongoing support with defined monthly scope. ## Security and compliance Coding support runs under HIPAA-aware workflows with access control and audit-friendly processes. We are BAA-ready; Salt Technologies is ISO certified with SOC 2 in progress. ## FAQ ### Do you have certified coders? We are transparent about our coding capabilities and scope each engagement to what we can support well. Tell us your specialty and standards, and we will confirm honestly whether and how we can help before we start. ### Can coding support reduce denials? Accurate documentation and coding reduce coding-related denials and rework. We can also pair coding support with denial management to address coding denials end to end. _Last updated: 2026-06-24_ --- # Provider Credentialing and Enrollment Support URL: https://www.salthealthops.com/provider-credentialing-services Keep providers in-network and billable without the administrative drag. Salt HealthOps supports payer enrollment, CAQH, and recredentialing tracking as a co-managed service. **What does provider credentialing support include?** Provider credentialing support covers payer enrollment, CAQH profile maintenance, recredentialing tracking, and follow-up on application status. Salt HealthOps delivers it as a co-managed service so providers stay in-network and billable, and credentialing deadlines do not quietly cause revenue gaps. ## Problems credentialing support solves - Revenue delays when new providers are not yet enrolled - Missed recredentialing deadlines causing network gaps - CAQH profiles falling out of date - Application status follow-up falling through the cracks - Administrative load on already-stretched staff ## What Salt HealthOps can handle - Payer enrollment support: Preparing and submitting enrollment applications. - CAQH maintenance: Keeping CAQH profiles current and attested. - Recredentialing tracking: Tracking renewal dates to prevent lapses. - Status follow-up: Following up with payers on application progress. - Document management: Organizing and maintaining required documentation. - Reporting: Status reporting on enrollments and renewals. ## How credentialing works with Salt HealthOps 01. Intake: Map providers, payers, and current status. 02. Access setup: Least-privilege access to systems and portals. 03. SOP alignment: Align process, documents, and timelines. 04. Execution: Submissions, maintenance, and follow-up. 05. Tracking: Deadline and status tracking with alerts. 06. Reporting: Regular reporting on enrollments and renewals. ## Recommended engagement models - Dedicated Specialist: Ongoing credentialing support. - Monthly Operations Support: Defined monthly credentialing scope. - Backlog Cleanup Sprint: Catch up overdue enrollments or renewals. ## Security and compliance Credentialing support runs under HIPAA-aware workflows with access control and audit-friendly processes. We are BAA-ready; Salt Technologies is ISO certified with SOC 2 in progress. ## FAQ ### Can you track recredentialing so we do not miss deadlines? Yes. We track renewal dates and follow up ahead of deadlines so providers do not fall out of network, which is a common and avoidable cause of revenue gaps. ### Do you handle CAQH maintenance? Yes. We keep CAQH profiles current and attested as part of credentialing support, so enrollment and recredentialing are not held up by outdated profiles. _Last updated: 2026-06-24_ --- # Healthcare Virtual Assistants for Billing-Adjacent Admin URL: https://www.salthealthops.com/healthcare-virtual-assistants Free your front office from repetitive admin. Salt HealthOps provides healthcare virtual assistants for scheduling, intake, referrals, and billing-adjacent tasks under a co-managed model. **What do healthcare virtual assistants do?** Healthcare virtual assistants handle billing-adjacent administrative work — appointment scheduling, patient intake, referral coordination, eligibility checks, and patient balance follow-up — remotely and inside your systems. Salt HealthOps provides them under a co-managed model with US accountability, so your front office can focus on patients. ## Where virtual assistants help - Appointment scheduling: Scheduling, rescheduling, and reminders. - Patient intake: Collecting and entering intake information. - Referral coordination: Coordinating referrals and required documents. - Eligibility checks: Verifying coverage ahead of visits. - Patient balance follow-up: Following up on outstanding patient balances. - Inbox & task support: Working defined administrative queues. ## Best-fit buyers - Practices with overloaded front-desk staff - Specialty clinics with heavy referral and intake volume - Groups wanting to reduce admin cost without losing quality - Teams needing reliable, supervised remote admin support ## How it works 01. Scope: Define the admin tasks and tools involved. 02. Access setup: Least-privilege access to your systems. 03. SOP alignment: Document workflows and communication rules. 04. Execution: Assistants work the defined queues. 05. QA & reporting: Quality checks and activity reporting. ## Recommended engagement models - Dedicated Specialist: A consistent virtual assistant for your team. - Managed HealthOps Pod: A small team for higher admin volume. - Monthly Operations Support: Ongoing admin support with defined scope. ## Security and compliance Virtual assistant support runs under HIPAA-aware workflows with access control and audit-friendly processes. We are BAA-ready; Salt Technologies is ISO certified with SOC 2 in progress. ## FAQ ### Are virtual assistants supervised? Yes. Assistants work under the co-managed model with documented SOPs, QA checks, and US-based accountability, so support stays consistent and supervised rather than ad hoc. ### Can assistants work inside our systems? Yes. They work in your existing scheduling, EHR, and communication tools using least-privilege access configured during onboarding. _Last updated: 2026-06-24_ --- # Co-Managed RCM Solutions for Your Business URL: https://www.salthealthops.com/solutions RCM companies, billing companies, practices, and specialty clinics each face a different version of the same problem: too much work, not enough reliable capacity. Find the model built for you. **Who does Salt HealthOps work with?** Salt HealthOps works with US RCM companies, medical billing companies, medical practices, and specialty clinics. Each gets a co-managed model tailored to their needs: delivery capacity for RCM and billing companies, revenue recovery and admin relief for practices, and auth-heavy workflow support for specialty clinics. ## Find your solution - For RCM Companies: Add offshore delivery capacity across client accounts without growing US headcount. - For Medical Billing Companies: Take on more clients with reliable, white-labeled back-office execution. - For Medical Practices: Recover aging AR, work denials, and ease front-office load without hiring. - For Specialty Clinics: Tame prior auth, eligibility, and recurring-visit workflows. - White-Label RCM Services: Offer RCM and medical billing under your own brand without building a team. ## Specialty support We also offer specialty-specific billing and RCM support where we can support the workflow well. - Behavioral & Mental Health: Auth-heavy, recurring-session billing. - Physical Therapy: Recurring visits and visit-limit auths. - Primary Care: High-volume eligibility and denials. - Cardiology: High claim volume and procedure auths. ## The common thread: co-managed delivery - US-based accountability and escalation - Structured offshore production inside your system - QA-led delivery with sample audits - Transparent weekly reporting - Start with a low-risk paid pilot _Last updated: 2026-06-24_ --- # Offshore RCM Capacity for US RCM Companies, Co-Managed URL: https://www.salthealthops.com/rcm-company-support Grow your delivery capacity without growing your US payroll. Salt HealthOps gives RCM companies a co-managed offshore team for AR, denials, and posting across client accounts — with US accountability and QA. **How does Salt HealthOps support RCM companies?** Salt HealthOps acts as a co-managed offshore delivery extension for RCM companies, handling AR follow-up, denials, eligibility, prior auth, and payment posting across your client accounts. You keep client ownership and US accountability; we add trained capacity, QA, and weekly reporting so you can scale margins without scaling US headcount. ## The capacity problem RCM companies face Growth in client accounts outpaces your ability to hire and retain US RCM staff. Margins compress when you over-hire for peaks, and service slips when you under-staff. Offshore capacity helps — but only if it does not cost you control, quality, or client trust. - Winning accounts faster than you can staff them - US hiring and retention squeezing margins - Peaks and backlogs you cannot flex into - Clients demanding visibility you must be able to provide ## Why co-managed works for RCM companies - You keep client ownership: We sit behind you; you own the client relationship. - US-based accountability: A US point of contact owns delivery and escalations. - Scales your margin: Add capacity without adding US fixed cost. - Per-account reporting: Weekly reporting you can pass to your clients. - QA-led delivery: Sample audits protect your service reputation. - Flexes with demand: Pods and sprints absorb peaks and backlogs. ## Services we deliver for your accounts - AR Follow-Up: Scale AR capacity across client accounts. - Denial Management: Add denial analysts to your delivery queues. - Payment Posting: Keep cash applied accurately at volume. - Eligibility & Prior Auth: Front-end work that prevents denials. ## Common triggers to bring us in - You just signed new accounts and need capacity fast - A delivery lead or team left and queues are slipping - AR or denial backlogs are building across clients - Margins are too tight to keep hiring US staff ## Start with a low-risk pilot Prove the model before you scale. We start with a paid proof-of-concept on a defined claim sample, run alongside your team and measured against your baseline KPIs, with a clear exit. You keep your systems and data access throughout. ## FAQ ### Can you support multiple client accounts at once? Yes. We structure work across multiple accounts with clear separation, documented SOPs, and per-account reporting you can share with your clients. Pods scale as your account base grows. ### Will our clients know the work is offshore? You decide how to position it. We operate behind your brand and under your client relationship. The co-managed model — US accountability, QA, and transparent reporting — is designed to hold up to client scrutiny. ### How fast can you add capacity? It depends on scope and access setup, but a paid pilot can typically start quickly on a defined sample. From there we scale pods as trust and results build. _Last updated: 2026-06-24_ --- # Back-Office Support for Medical Billing Companies URL: https://www.salthealthops.com/billing-company-support Take on more clients without breaking your team. Salt HealthOps provides co-managed back-office execution for AR, denials, posting, and eligibility, so you scale delivery with US accountability and visibility. **How does Salt HealthOps support medical billing companies?** Salt HealthOps gives medical billing companies a co-managed back-office team to handle high-volume execution — AR follow-up, denials, payment posting, and eligibility — across client accounts. You keep client relationships and oversight; we provide trained capacity, QA, and weekly per-account reporting so you can grow without overloading your staff. ## The growth squeeze for billing companies Every new client adds execution volume, but margins do not stretch to hire ahead of demand. When your team is maxed out, service quality and turnaround slip — exactly when you can least afford it. - More clients than your team can comfortably serve - Overflow and backlog during onboarding and peaks - Hard-to-fill US billing roles and turnover risk - Clients expecting consistent turnaround and reporting ## What co-managed support gives you - Reliable execution capacity: Consistent throughput on high-volume tasks. - US-based accountability: A US point of contact owns delivery and escalations. - Per-account reporting: Weekly productivity reporting you can share. - Overflow and backup: Absorb peaks and cover staff gaps. - QA-led delivery: Sample audits protect your client relationships. - Your systems, your SOPs: We work inside your tools and rules. ## Services we deliver for your clients - AR Follow-Up: Reduce aging across client accounts. - Denial Management: Work down denials and prevent repeats. - Payment Posting: Accurate cash application at volume. - Medical Billing Support: Charge entry, submission, and rejections. ## Common triggers to bring us in - You are onboarding new clients and need capacity - A biller left and accounts are at risk - Backlogs are building across multiple clients - You want to grow without a hiring spree ## Start with a low-risk pilot We start with a paid proof-of-concept on a defined claim sample for one account, run alongside your team and measured against your baseline. It is a low-risk way to validate quality before expanding across clients. You keep your systems and data access throughout. ## FAQ ### Can you white-label your work behind our brand? Yes. We operate behind your brand and under your client relationships. The co-managed model is designed to give you the visibility and quality controls clients expect. ### Can you handle multiple clients with different systems? Yes. We work inside each client's system and your SOPs, with clear account separation and per-account reporting. Pods scale as you add clients. ### What if we just need overflow during peaks? That is a common use case. A managed pod or monthly support arrangement can flex to absorb peaks, onboarding surges, and backlogs without you hiring permanent staff. _Last updated: 2026-06-24_ --- # Billing and RCM Support for Medical Practices URL: https://www.salthealthops.com/medical-practice-billing-support Stop losing revenue to aging AR and unworked denials. Salt HealthOps gives practices a co-managed team for AR, denials, eligibility, and billing, so your staff can focus on patients, not payer queues. **How does Salt HealthOps help medical practices?** Salt HealthOps helps medical practices recover revenue and reduce administrative load by co-managing billing and RCM work — AR follow-up, denial management, eligibility verification, and billing support — inside your existing system. You keep control and a US point of accountability while a trained team works your queues with QA and weekly reporting. ## What practices struggle with In a busy practice, billing competes with patient care for staff attention — and patient care wins, as it should. The result is aging AR, denials left unworked, and revenue quietly leaking out the back. Hiring an experienced biller is slow, expensive, and risky if they leave. - AR aging because no one has time to work it - Denials and rejections piling up unworked - Front desk overwhelmed by eligibility and auth calls - One biller as a single point of failure - Revenue leaking with no clear visibility into why ## How co-managed support helps your practice - Recover aging AR: A team works your unpaid claims consistently. - Reduce denials: Denials reworked and root causes flagged. - Ease front-office load: Eligibility and auth work taken off your desk. - No single point of failure: Backup coverage and documented SOPs. - Keep control: Your system, your data, US accountability. - See what's happening: Weekly reporting instead of guesswork. ## Services practices use most - AR Follow-Up: Recover unpaid claims and cut aging. - Denial Management: Work and prevent denials. - Eligibility Verification: Prevent front-end denials. - Medical Billing Support: Charge entry, submission, and rejections. ## Common triggers to reach out - Your biller just left or is going on leave - AR aging is climbing month over month - Denials are surging after a payer or system change - You are growing visits faster than billing capacity ## Start with a backlog review or pilot A common first step is an AR and denial backlog review, or a paid pilot on a defined sample run alongside your current setup. It is a low-risk way to see results against your own numbers before committing further. You keep your system and data access throughout. ## FAQ ### Do we have to switch our billing system? No. We work inside your existing EHR and billing/PM system using least-privilege access. You keep your tools, your data, and ownership of the relationship with your patients and payers. ### We only have one biller — can you provide backup? Yes. We can provide coverage for leave or turnover and document your workflows as SOPs, so a single absence does not stall your cash flow. ### How do we know it is working? You get weekly reporting on what was worked and the outcomes, plus KPI trends like Days in AR and denial rate measured against your starting baseline. _Last updated: 2026-06-24_ --- # RCM Support for Specialty Clinics URL: https://www.salthealthops.com/specialty-clinic-rcm-support Tame the prior auth, eligibility, and recurring-visit workload that specialty clinics live with. Salt HealthOps co-manages the high-volume RCM work so your team can keep up with demand. **How does Salt HealthOps support specialty clinics?** Salt HealthOps co-manages the RCM workflows that specialty clinics struggle to staff — prior authorization, eligibility verification, recurring-visit billing, and denial work — inside your existing system. You keep control and US accountability while a trained team absorbs the high-volume, repetitive load that drives delays and denials. ## Why specialty clinics need dedicated RCM support Specialty workflows are authorization-heavy, payer-specific, and often built on recurring visits. That combination overwhelms small teams: auths pile up, eligibility slips, and authorization-related denials eat into revenue. Generalist billing help rarely keeps up with specialty friction. - High prior-authorization volume and renewals - Payer-specific rules that change frequently - Recurring-visit billing that compounds errors - Authorization and eligibility denials at scale - Front-desk staff stuck on payer phone queues ## How co-managed support fits specialty clinics - Prior auth at volume: Submissions, tracking, and expiry monitoring. - Eligibility before visits: Coverage confirmed ahead of the schedule. - Recurring-visit billing: Consistent handling of repeat-visit claims. - Denial prevention: Front-end work that prevents auth denials. - Specialty-aware SOPs: We follow your payer and service rules. - US accountability: A US point of contact owns escalations. ## Specialty pages - Behavioral & Mental Health: Auth-heavy, recurring-session billing. - Physical Therapy: Recurring visits and visit-limit auths. - Primary Care: High-volume eligibility and denial work. - Cardiology: High claim volume and procedure auths. ## Common triggers to reach out - Authorization backlog is delaying care - Auth-related denials are climbing - Front desk cannot keep up with eligibility and auths - Visit volume is growing faster than staff ## Start with a focused pilot Many specialty clinics start with prior auth or eligibility as a focused pilot, measured against current turnaround and denial rates. It is a low-risk way to prove the model on your hardest workflow first. You keep your system and data access throughout. ## FAQ ### Do you understand specialty-specific payer rules? We work to your documented payer and service rules and build specialty-aware SOPs during onboarding. We are honest about which specialties we can support well today — see our specialty pages for current focus areas. ### Can you handle recurring-visit billing? Yes. Recurring-visit specialties benefit from consistent, repeatable workflows for authorizations, eligibility, and claims, which is exactly where a co-managed team adds reliability. ### Can we start with just prior authorization? Yes. Prior authorization is a common starting point for specialty clinics because it is high-volume and directly tied to both care delays and denials. _Last updated: 2026-06-24_ --- # White-Label RCM Services Delivered Behind Your Brand URL: https://www.salthealthops.com/white-label-rcm-services Offer RCM and medical billing under your own name without building an offshore team. Salt HealthOps runs co-managed production behind your brand — your clients see your service, you keep US accountability, QA, and reporting you can pass through. **What are white-label RCM services?** White-label RCM services let a company offer revenue cycle management under its own brand while a partner does the production work invisibly behind the scenes. Salt HealthOps delivers AR, denials, posting, eligibility, and prior auth as your team — with US-based accountability, QA, and per-client reporting you present as your own. ## Why companies white-label RCM with Salt Standing up your own offshore RCM operation means hiring, training, QA, security, and management you may not want to own. White-labeling lets you sell and scale RCM under your brand while we carry the production load behind you. - Launch or expand an RCM offering without building a team - Grow revenue without growing US headcount or overhead - Protect margins on high-volume execution work - Stay focused on sales, clients, and strategy ## How the white-label model works behind your brand - Fully behind your brand: We work as your team; your clients see your service, not ours. - US-based accountability: A US point of contact owns delivery and escalations. - Reporting you pass through: Per-client, weekly reporting you present as your own. - Your systems and SOPs: We work inside your tools, templates, and rules. - QA-led delivery: Sample audits protect your brand and client trust. - Scales as you sell: Add pods and capacity as your client base grows. ## Who white-label RCM is for - RCM companies: Add fully white-labeled offshore production across client accounts. - Medical billing companies: Resell billing capacity behind your brand without hiring. - Healthcare SaaS & IT vendors: Attach RCM services to your platform under your name. - MSOs & consultants: Offer revenue cycle support to clients without an in-house ops team. ## White-labeled services we deliver - AR Follow-Up: Reduce aging across your client accounts. - Denial Management: Work down denials and prevent repeats. - Payment Posting: Accurate cash application at volume. - Eligibility & Prior Auth: Front-end work that prevents denials. ## Common triggers to white-label with us - You want to launch an RCM line without building operations - Demand is outgrowing the team you can hire and retain - Backlogs are putting client relationships at risk - You need capacity that scales with your sales pipeline ## Start with a low-risk pilot Prove the white-label model before you scale. We start with a paid proof-of-concept on a defined claim sample for one account, run alongside your team and measured against your baseline KPIs, with a clear exit. You keep your systems and data access throughout. ## FAQ ### Will our clients know the work is offshore? You decide how to position it. We operate fully behind your brand and under your client relationships. The co-managed model — US accountability, QA, and transparent reporting — is built to hold up to client scrutiny. ### Can you stay completely behind our brand? Yes. We work as your team inside your systems, templates, and SOPs. Communications, documentation, and reporting can carry your branding so the service is presented entirely as yours. ### Can we pass your reporting to our clients? Yes. We provide per-client, weekly productivity and outcome reporting against your baselines that you can present as your own to demonstrate progress and accountability. ### How fast can we launch a white-label engagement? It depends on scope and access setup, but a paid pilot can typically start quickly on a defined sample. From there we scale pods as trust and results build. _Last updated: 2026-06-24_ --- # Specialty Medical Billing and RCM Support URL: https://www.salthealthops.com/specialties Specialty workflows have their own payer friction, authorizations, and denial patterns. We support specialties where we can do the workflow justice — not a generic template with the name swapped. **Which specialties does Salt HealthOps support?** Salt HealthOps currently supports behavioral and mental health, physical therapy, primary care, and cardiology billing and RCM. Each is handled with specialty-specific workflows for authorizations, eligibility, coding support, and denials. We add specialties only when we can honestly support the workflow well. ## Specialty pages - Behavioral & Mental Health: Session-based billing, authorizations, and telehealth. - Physical Therapy: Visit-based claims, timed codes, and visit-limit auths. - Primary Care: High-volume eligibility, coding support, and denials. - Cardiology: Diagnostics, procedure coding, and imaging auths. ## Why specialty-specific support matters - Each specialty has distinct payer rules and denial patterns - Authorization intensity varies widely by specialty - Coding nuances differ (timed codes, modifiers, bundling) - Recurring-visit specialties compound small errors - Generic billing help rarely keeps up with specialty friction ## Don't see your specialty? We are deliberately honest about scope and only publish a specialty page when we can support the workflow well. If your specialty is not listed, talk to us — we will tell you candidly whether we are a fit today or can scope a focused engagement. _Last updated: 2026-06-24_ --- # Behavioral and Mental Health Billing Services URL: https://www.salthealthops.com/behavioral-health-billing-services Session-based care creates relentless, repetitive billing. Salt HealthOps co-manages behavioral health billing — authorizations, eligibility, session claims, and denials — with US accountability and QA. **What does behavioral health billing support include?** Behavioral and mental health billing support covers session-based claim submission, prior authorization for ongoing therapy, eligibility and benefits checks, time-based coding support, and denial work for the payer rules specific to behavioral health. Salt HealthOps delivers this as a co-managed service with US accountability and weekly reporting. ## Why behavioral health billing is uniquely hard Behavioral health runs on recurring sessions, time-based codes, and frequent authorizations — a combination that generates high claim volume and constant authorization renewals. Payer rules vary widely, telehealth adds modifier complexity, and a single missed auth can deny weeks of sessions. - Recurring sessions multiply claim and auth volume - Authorization renewals for ongoing therapy - Time-based and add-on code complexity - Telehealth place-of-service and modifier rules - Payer-specific limits on session frequency ## How Salt HealthOps supports behavioral health - Session-based claims: Consistent submission of recurring session claims. - Authorization management: Initial auths and renewals tracked before they lapse. - Eligibility & benefits: Behavioral health benefit checks before visits. - Telehealth billing support: Place-of-service and modifier handling. - Denial work: Reworking auth and frequency-limit denials. - AR follow-up: Working unpaid session claims. ## Common behavioral health denials we work - Missing or expired authorization for ongoing therapy - Session frequency or limit exceeded - Telehealth modifier or place-of-service errors - Eligibility or coverage termination mid-treatment - Time-based code documentation mismatches ## Workflow and KPIs 01. Intake: Map your payers, session types, and auth rules. 02. Access setup: Least-privilege access to your EHR/PM and portals. 03. SOP alignment: Align auth renewal and session-billing rules. 04. Execution: Auths, eligibility, claims, and denials worked. 05. QA & reporting: Audits and weekly KPI reporting. ## Recommended engagement models - Dedicated RCM Specialist: A specialist for your session billing and auths. - Managed HealthOps Pod: A team for group practices at volume. - Backlog Cleanup Sprint: Clear an AR or denial backlog. ## Security and compliance Behavioral health PHI is sensitive. We run HIPAA-aware workflows with access control and audit-friendly processes, and we are BAA-ready. Salt Technologies is ISO certified with SOC 2 in progress. You keep ownership of your systems and data. ## FAQ ### Do you handle authorization renewals for ongoing therapy? Yes. Renewals are central to behavioral health. We track authorization end dates and session limits and renew ahead of expiration so ongoing therapy is not denied for a lapsed auth. ### Can you support telehealth behavioral health billing? Yes. We handle telehealth place-of-service and modifier requirements per payer, which is a common source of behavioral health denials when handled inconsistently. ### Do you work with group therapy practices? Yes. Group and multi-provider practices benefit from a managed pod that can handle higher session and authorization volume with QA and per-provider reporting. _Last updated: 2026-06-24_ --- # Physical Therapy Billing Services URL: https://www.salthealthops.com/physical-therapy-billing-services Plans of care mean recurring visits, timed codes, and visit-limit authorizations. Salt HealthOps co-manages PT billing so claims, auths, and denials keep pace with your schedule. **What does physical therapy billing support include?** Physical therapy billing support covers visit-based claim submission, timed-code (8-minute rule) support, authorization and visit-limit tracking, eligibility checks, and denial work for therapy-specific payer rules. Salt HealthOps delivers it as a co-managed service for PT, OT, and rehab clinics with US accountability and weekly reporting. ## Why PT billing is uniquely demanding A plan of care turns one patient into a long series of recurring visits, each with timed codes and unit calculations, and many under visit-limit authorizations. The volume is relentless, the timed-code rules are unforgiving, and an exhausted authorization can deny a stretch of visits. - Recurring plan-of-care visits at high volume - Timed codes and the 8-minute rule for units - Visit-limit and authorization tracking - Therapy cap and threshold considerations - Modifier requirements for therapy services ## How Salt HealthOps supports physical therapy - Visit-based claims: Consistent submission across recurring visits. - Timed-code support: Unit calculation support under the 8-minute rule. - Authorization tracking: Visit limits and renewals tracked before they lapse. - Eligibility & benefits: Therapy benefit checks before visits. - Modifier handling: Therapy modifiers applied per payer rules. - Denial & AR work: Working therapy denials and unpaid claims. ## Common PT denials we work - Visit limit or authorization exhausted - Timed-code unit miscalculations - Missing therapy modifiers - Plan-of-care or documentation requirements - Eligibility or coverage changes mid-plan ## Workflow and KPIs 01. Intake: Map payers, visit volume, and auth rules. 02. Access setup: Least-privilege access to your EHR/PM and portals. 03. SOP alignment: Align unit, modifier, and auth-tracking rules. 04. Execution: Claims, auths, eligibility, and denials worked. 05. QA & reporting: Audits and weekly KPI reporting. ## Recommended engagement models - Dedicated RCM Specialist: A specialist for your visit billing and auths. - Managed HealthOps Pod: A team for multi-location clinics. - Backlog Cleanup Sprint: Clear an AR or denial backlog. ## Security and compliance PT billing runs under HIPAA-aware workflows with access control and audit-friendly processes. We are BAA-ready; Salt Technologies is ISO certified with SOC 2 in progress. You keep ownership of your systems and data. ## FAQ ### Do you support the 8-minute rule and timed codes? Yes. We support unit calculation for timed codes under the 8-minute rule per your documentation and payer rules, which is a frequent source of PT underbilling and denials when handled inconsistently. ### Can you track visit limits and authorizations? Yes. We track visit-limit authorizations and renewal dates and flag them before they are exhausted, so a lapsed auth does not deny a run of visits. ### Do you work with multi-location PT clinics? Yes. Multi-location and multi-therapist clinics benefit from a managed pod that can handle the volume with consistent SOPs and per-location reporting. _Last updated: 2026-06-24_ --- # Primary Care Billing Services URL: https://www.salthealthops.com/primary-care-billing-services High patient volume means high claim volume — and thin margins on each one. Salt HealthOps co-manages primary care billing so eligibility, claims, and denials keep pace without overloading your staff. **What does primary care billing support include?** Primary care billing support covers high-volume eligibility verification, claim submission, preventive and chronic-care visit coding support, denial work, and AR follow-up. Salt HealthOps delivers it as a co-managed service for family medicine, internal medicine, and pediatrics, with US accountability and weekly reporting. ## Why primary care billing is a volume game Primary care runs on high patient throughput and modest reimbursement per visit, so small inefficiencies multiply fast. Eligibility errors, preventive-versus-problem visit confusion, and unworked denials quietly erode margins that are already thin. - Very high daily visit and claim volume - Preventive vs problem-oriented visit nuances - Annual wellness and chronic-care management coding - Eligibility errors at the front desk - Thin per-visit margins that punish rework ## How Salt HealthOps supports primary care - High-volume eligibility: Coverage verified across a full daily schedule. - Claim submission support: Consistent, clean submission at volume. - Preventive & chronic care: Coding support for wellness and CCM visits. - Denial work: Working high-frequency primary care denials. - AR follow-up: Keeping aging under control at volume. - Reporting: Weekly productivity and KPI reporting. ## Common primary care denials we work - Preventive vs problem visit coding mismatches - Eligibility or coverage errors from intake - Missing modifiers on same-day services - Frequency limits on preventive services - Coordination-of-benefits issues ## Workflow and KPIs 01. Intake: Map payers, visit types, and volume. 02. Access setup: Least-privilege access to your EHR/PM and portals. 03. SOP alignment: Align eligibility and coding workflows. 04. Execution: Eligibility, claims, denials, and AR worked. 05. QA & reporting: Audits and weekly KPI reporting. ## Recommended engagement models - Managed HealthOps Pod: A team for high primary care volume. - Dedicated RCM Specialist: A specialist for a single-site practice. - Monthly Operations Support: Ongoing support with defined scope. ## Security and compliance Primary care billing runs under HIPAA-aware workflows with access control and audit-friendly processes. We are BAA-ready; Salt Technologies is ISO certified with SOC 2 in progress. You keep ownership of your systems and data. ## FAQ ### Can you handle our high daily visit volume? Yes. High volume is where a managed pod shines — consistent eligibility, submission, and denial work across a full schedule, with reporting so nothing slips through during busy periods. ### Do you support preventive and chronic-care visit billing? Yes. We provide coding support for preventive, wellness, and chronic-care management visits per your documentation, helping reduce the preventive-versus-problem denials common in primary care. ### Can you reduce front-desk eligibility errors? Yes. Co-managed eligibility verification ahead of the schedule removes a major source of primary care denials caused by intake errors and coverage changes. _Last updated: 2026-06-24_ --- # Cardiology Billing Services URL: https://www.salthealthops.com/cardiology-billing-services High claim volume, procedure complexity, and imaging authorizations make cardiology billing unforgiving. Salt HealthOps co-manages the workflow so claims, auths, and denials stay on track. **What does cardiology billing support include?** Cardiology billing support covers diagnostic and procedure claim submission, prior authorization for imaging and interventions, eligibility verification, denial work for complex cardiology coding, and AR follow-up. Salt HealthOps delivers it as a co-managed service with US accountability and weekly reporting. ## Why cardiology billing is high-stakes Cardiology mixes high-volume office visits with high-value diagnostics and procedures, each carrying its own coding complexity and authorization requirements. A denied stress test, echo, or catheterization is a large dollar amount to lose, so accuracy and authorization discipline matter more than in many specialties. - Diagnostic testing volume (ECG, echo, stress, monitors) - Procedure and intervention coding complexity - Imaging and procedure prior authorizations - Global period and modifier nuances - High dollar value per denied claim ## How Salt HealthOps supports cardiology - Diagnostic claim support: Submission for ECG, echo, stress, and monitoring. - Procedure claim support: Support for procedure and intervention claims. - Authorization management: Imaging and procedure auths tracked and renewed. - Eligibility & benefits: Coverage checks for high-value services. - Denial work: Reworking complex cardiology denials. - AR follow-up: Pursuing high-value unpaid claims. ## Common cardiology denials we work - Missing authorization for imaging or procedures - Medical necessity documentation requirements - Modifier and global-period errors - Bundling and component-billing edits - Eligibility or coverage issues on high-value claims ## Workflow and KPIs 01. Intake: Map payers, services, and authorization rules. 02. Access setup: Least-privilege access to your EHR/PM and portals. 03. SOP alignment: Align auth, modifier, and denial workflows. 04. Execution: Auths, claims, eligibility, and denials worked. 05. QA & reporting: Audits and weekly KPI reporting. ## Recommended engagement models - Managed HealthOps Pod: A team for high-volume cardiology groups. - Dedicated RCM Specialist: A specialist for auths and denials. - Backlog Cleanup Sprint: Clear high-value AR or denial backlog. ## Security and compliance Cardiology billing runs under HIPAA-aware workflows with access control and audit-friendly processes. We are BAA-ready; Salt Technologies is ISO certified with SOC 2 in progress. You keep ownership of your systems and data. ## FAQ ### Do you handle prior authorization for cardiac imaging? Yes. Imaging and procedure authorizations are central to cardiology revenue. We manage submissions, track decisions, and monitor expirations so high-value services are not denied for authorization issues. ### Can you work complex cardiology denials? Yes. We rework denials tied to medical necessity, modifiers, global periods, and bundling edits, and we flag root causes so the same high-value denials stop recurring. ### Is cardiology a good fit for a managed pod? Often, yes. Cardiology groups with high diagnostic and procedure volume benefit from a managed pod that combines authorization, claim, and denial work with consistent QA and reporting. _Last updated: 2026-06-24_ --- # In-House vs Outsourced RCM: How to Decide URL: https://www.salthealthops.com/in-house-vs-outsourced-rcm Keeping billing in-house gives you control; outsourcing gives you capacity and lower cost. The real question is which trade-offs fit your situation — and whether a co-managed model can give you both. **Should you keep RCM in-house or outsource it?** Keep RCM in-house when you have stable, well-staffed billing and want maximum control. Outsource when hiring is hard, volume is growing, backlogs are building, or you want lower cost. A co-managed model is a third option: you keep control and your system while an external team adds capacity and accountability. ## Honest comparison No option is universally best. Here is how in-house, traditional outsourcing, and a co-managed model compare on the factors that matter most. | In-house | Traditional outsourcing | Co-managed (Salt HealthOps) | | --- | --- | --- | | Cost | High fixed cost (salary, benefits, overhead) | Lower, often variable | Lower than in-house; flexible by scope | | Control & visibility | Highest | Often low (black box) | High — your system, US accountability, reporting | | Quality consistency | Depends on staff and turnover | Varies by vendor | QA-led with sample audits | | Scalability | Slow (hire and train) | Faster | Fast — pods and sprints flex | | Turnover risk | High (single points of failure) | Vendor-managed | Backup coverage and SOPs | | Security | You own it | Varies; verify carefully | HIPAA-aware, BAA-ready, access-controlled | ## When in-house makes sense - You have stable, experienced billing staff and low turnover - Volume is steady and predictable - You want maximum direct control and are willing to pay for it - Your margins comfortably absorb fully loaded staffing cost ## When outsourcing makes sense - Hiring or retaining billing staff is difficult - AR or denial backlogs are building - Volume is growing faster than headcount - You want lower, more flexible cost - A key biller just left or is going on leave ## Where the co-managed model fits The traditional in-house-versus-outsourced debate assumes you must trade control for cost. The co-managed model is designed to avoid that trade: you keep your system, your data access, and a US-based point of accountability, while an external team provides trained capacity, QA, and transparent reporting. It suits teams that want outsourcing economics without the black-box risk. ## What to measure either way - Days in AR: Lower is better; track against your baseline. - Denial rate: Watch the trend, not just a single month. - Clean-claim rate: First-pass acceptance signals process health. - Cost to collect: Total RCM cost as a share of collections. ## FAQ ### Is outsourcing always cheaper than in-house? Usually it lowers cost, especially versus the fully loaded cost of US staff (salary, benefits, recruiting, training, turnover, and downtime). But the value depends on quality and recovery, not price alone. Compare cost to collect, not just hourly rates. ### Can we outsource part of RCM and keep part in-house? Yes, and many teams do. A co-managed model lets you outsource specific workflows — like AR follow-up or denials — while keeping the rest in-house, then adjust scope over time. ### How do we de-risk the decision? Start with a paid pilot on a defined sample, run alongside your current setup and measured against your own baseline. It lets you compare outcomes directly before committing. _Last updated: 2026-06-24_ --- # Offshore vs Co-Managed RCM: The Model Matters More Than the Map URL: https://www.salthealthops.com/offshore-vs-co-managed-rcm The problem with offshore billing was never the location — it was the black box. A co-managed model keeps the cost advantage of offshore production while restoring control, visibility, and US accountability. **What is the difference between offshore and co-managed RCM?** Traditional offshore RCM hands work to a remote vendor with limited visibility — a black box you hope is working. Co-managed RCM keeps you in control: an external team does the production work inside your system, but a US-based point of contact owns accountability, with QA and transparent reporting. Same cost advantage, far less risk. ## Black-box offshore vs co-managed Buyers who were burned by offshore billing usually were not burned by the time zone. They were burned by losing visibility and control. Here is the difference. | Black-box offshore | Co-managed (Salt HealthOps) | | --- | --- | | Accountability | Vendor-defined, often opaque | US-based point of contact owns it | | Visibility | Monthly summary, limited detail | Weekly reporting on volume and outcomes | | Systems & data | Sometimes moved to vendor tools | You keep your system and data access | | Quality control | Varies; hard to verify | QA-led with sample audits | | Escalation | Slow or unclear | Defined escalation path | | Control | You hand over the keys | You stay in control of scope | ## Why co-managed answers the top objection - You keep control and visibility, not a black box - A US-based contact owns the relationship and escalations - You keep your system and your data access - QA-led delivery with sample audits - Transparent weekly reporting ## When offshore alone might be enough If a workflow is fully commoditized, low-risk, and you have strong internal oversight already, a leaner offshore arrangement can work. For anything touching PHI, revenue recovery, or client trust, the co-managed model's accountability and reporting usually pay for themselves. ## How Salt HealthOps runs co-managed delivery 01. US accountability: A US point of contact owns delivery and escalations. 02. Your system: Specialists work inside your tools and SOPs. 03. QA: Sample audits keep quality consistent. 04. Reporting: Weekly visibility into what's happening. 05. Pilot first: Prove it on a defined sample before scaling. ## FAQ ### Is co-managed RCM more expensive than offshore? It uses the same offshore production economics, so the cost advantage over US in-house staffing remains. The added accountability, QA, and reporting are designed to protect recovery and reduce rework — which usually outweighs any small difference. ### Do we keep our system and data? Yes. In the co-managed model you keep your EHR/PM and data access. Our specialists work inside your environment with least-privilege access, rather than moving your operation to a vendor black box. ### How is accountability handled across time zones? A US-based point of contact owns the relationship and escalations, with US overlap hours for communication. You are not left chasing an offshore team directly. _Last updated: 2026-06-24_ --- # What Does Medical Billing Outsourcing Cost? URL: https://www.salthealthops.com/medical-billing-outsourcing-cost There is no single price for outsourcing — and anyone who quotes one before understanding your workflow is guessing. Here is how pricing actually works and how to compare it honestly. **How much does medical billing outsourcing cost?** Medical billing outsourcing cost depends on workflow scope, claim volume, specialty complexity, engagement model, and system access — not a single rate. Pricing is usually structured per dedicated resource, per managed pod, per project, or monthly. The honest comparison is against the fully loaded cost of a US billing FTE, not just an hourly rate. ## What drives the cost - Scope of work: One workflow (AR only) costs less than a full back office. - Claim volume: Higher volume changes staffing and structure. - Specialty complexity: Auth-heavy or procedure-heavy specialties take more effort. - Engagement model: Dedicated specialist, pod, sprint, or monthly support. - System & access: Tooling and access setup affect onboarding effort. - Reporting & QA: Depth of reporting and audit coverage. ## How pricing is usually structured - Dedicated specialist: A trained specialist dedicated to your workflow. - Managed pod: A small team with a lead, QA, and backup. - Cleanup sprint: Fixed-scope project pricing for backlogs. - Monthly support: Ongoing support with a defined monthly scope. ## The honest comparison: outsourcing vs a US billing FTE Comparing an outsourced rate to a single hourly wage is misleading. The real alternative is the fully loaded cost of hiring and keeping a US biller — and the cost of not having one when they leave. - Salary plus benefits, payroll taxes, and overhead - Recruiting and onboarding time and cost - Training ramp before full productivity - Turnover risk and the cash-flow gap when a biller leaves - Coverage gaps during leave or vacancies ## What actually affects your ROI - Recovered AR: Revenue collected that would have aged out. - Prevented denials: Front-end work that avoids rework and write-offs. - Reduced rework: Cleaner claims mean fewer expensive do-overs. - Cost to collect: Total RCM cost as a share of collections. ## Why we don't publish a rate card A public rate card would be either misleadingly low or irrelevant to your situation. Because cost depends on scope, volume, specialty, and model, we give a tailored estimate after a short conversation about your workflows — and we recommend starting with a paid pilot so you can measure value against your own baseline before scaling. ## FAQ ### Can you give me a price right now? Not an honest one without understanding your workflow, volume, and specialty. We can give a tailored estimate quickly after a short call, and we are transparent about what drives the number. ### Is offshore outsourcing the cheapest option? It usually lowers cost versus US in-house staffing, but the goal is value, not the lowest rate. A slightly higher co-managed rate that recovers more AR and prevents denials can cost less per dollar collected. ### How do we know it's worth it? Start with a paid pilot measured against your baseline KPIs. You can see recovered AR, prevented denials, and reduced rework on your own numbers before committing to a larger engagement. _Last updated: 2026-06-24_ --- # Engagement Models Built Around How You Buy URL: https://www.salthealthops.com/engagement-models Whether you need one specialist, a managed team, a backlog cleared, or ongoing support, every model runs under the same co-managed delivery: US accountability, QA, and weekly reporting. **What engagement models does Salt HealthOps offer?** Salt HealthOps offers four engagement models: a dedicated RCM specialist for a consistent workflow, a Managed HealthOps Pod for a team with QA and backup, a backlog cleanup sprint for fixed-scope projects, and monthly operations support for ongoing work. All run under the co-managed model with US-based accountability. ## The four models - Dedicated RCM Specialist: A trained specialist dedicated to a consistent daily workflow such as AR or eligibility. - Managed HealthOps Pod: A small managed team with a team lead, QA oversight, and backup coverage for higher volume or multiple workflows. - Backlog Cleanup Sprint: A fixed-scope, time-boxed project to clear aged AR, denial, or posting backlogs. - Monthly Operations Support: Ongoing support for recurring billing-adjacent workflows with a defined monthly scope. ## Co-managed delivery applies to every model No matter which model you choose, you are not getting a black-box offshore team. Every engagement runs under the co-managed model. - US-based accountability and escalation - Specialists work inside your existing system and SOPs - QA-led delivery with sample audits - Transparent weekly productivity and KPI reporting - You keep ownership of your systems and data ## How to choose - Start with a single workflow?: A dedicated specialist is the simplest entry point. - High volume or multiple workflows?: A managed pod adds a lead, QA, and backup coverage. - Drowning in a backlog?: A cleanup sprint clears it on a fixed scope and timeline. - Want steady ongoing help?: Monthly operations support keeps work moving each month. ## Start with a paid proof-of-concept pilot The lowest-risk way to begin is a paid proof-of-concept on a defined claim sample, run alongside your existing team and measured against your own baseline KPIs, with a clear exit. You keep your system and data access throughout. It is how serious buyers evaluate a partner before scaling. - Defined claim sample and scope - Parallel run alongside your team - Baseline-to-target KPIs (Days in AR, denial rate, clean-claim rate) - You keep your system and data access - A clear, low-risk exit ## Pricing We do not publish a full rate card because cost depends on scope, volume, specialty, and model. We provide a tailored estimate after a short conversation. To understand how pricing works and how it compares to hiring in-house, see the cost page. - Medical Billing Outsourcing Cost: How pricing works and what drives it. - In-House vs Outsourced RCM: An honest decision comparison. ## FAQ ### Can we switch models as our needs change? Yes. Many clients start with a dedicated specialist or a cleanup sprint and move to a managed pod as volume grows. Because the work runs inside your system with documented SOPs, scaling up or adjusting scope is straightforward. ### What is included in a Managed HealthOps Pod? A pod includes a small team of specialists, a team lead, QA oversight, and backup coverage, with consolidated weekly reporting. It suits higher volume or multiple workflows where continuity and quality control matter. ### Do all models include reporting? Yes. Every engagement includes weekly productivity and KPI reporting and a US-based point of contact, so you always have visibility regardless of the model you choose. _Last updated: 2026-06-24_ --- # Security and Compliance, Stated Honestly URL: https://www.salthealthops.com/security-compliance Sending PHI offshore demands real safeguards and real honesty. We lead with what is true today — HIPAA-aware workflows, access control, BAA-ready engagement, ISO certification — and we are transparent about what is still in progress. **How does Salt HealthOps handle security and compliance?** Salt HealthOps operates HIPAA-aware workflows with access control, confidentiality training, and audit-friendly processes, and engages under a Business Associate Agreement (BAA). Salt Technologies is ISO certified, with SOC 2 in progress. We are deliberately honest: we do not claim certifications we do not yet hold. ## What is true today - HIPAA-aware workflows: Processes designed around PHI handling and minimum necessary access. - BAA-ready engagement: We engage under a Business Associate Agreement. - Access control: Least-privilege access and controlled credentials. - Audit-friendly operations: Documented SOPs and traceable actions. - ISO certified: Salt Technologies maintains ISO certification. - Confidentiality training: Staff trained on PHI handling and confidentiality. ## What is in progress We believe the honest answer builds more trust than an inflated one. SOC 2 is in progress and not yet complete. We will not describe Salt HealthOps as SOC 2 certified or fully HIPAA compliant until that is verified. We are happy to discuss our current posture, roadmap, and what we can put in writing for your security review. - SOC 2: in progress, not yet certified - We do not claim 'fully HIPAA compliant' as a marketing label - We will share current controls and our roadmap on request ## How we protect your operation 01. BAA & scope: Sign a BAA and define data scope before work begins. 02. Access setup: Least-privilege access inside your systems. 03. SOPs & training: Documented workflows and confidentiality training. 04. QA & oversight: Sample audits and US-based accountability. 05. Reporting: Transparent reporting and traceable actions. ## You stay in control - You keep your systems and your data access - We work inside your environment, not a vendor black box - A US-based point of contact owns accountability - Defined escalation path for issues - Backed by Salt Technologies' delivery and security discipline ## FAQ ### Are you HIPAA compliant? We operate HIPAA-aware workflows and engage under a BAA, with access control, training, and audit-friendly processes. We avoid the blanket label 'fully HIPAA compliant' because HIPAA compliance is a shared, ongoing responsibility, not a one-time badge. We are glad to walk through our specific controls. ### Do you have SOC 2? SOC 2 is in progress and not yet complete. We will not claim SOC 2 certification until it is verified. We can share our current security posture and roadmap for your review. ### Will you sign a BAA? Yes. We engage under a Business Associate Agreement and define data scope and access before work begins. ### Where is our data stored and accessed? You keep ownership of your systems and data. Our specialists work inside your environment using least-privilege access configured during onboarding, rather than moving your data into a separate vendor system. _Last updated: 2026-06-24_ --- # A Healthcare Operations Brand Built on Delivery Discipline URL: https://www.salthealthops.com/about Salt HealthOps is a new RCM-first brand by Salt Technologies. We pair healthcare operations focus with the delivery, process, and security discipline Salt has built over 14+ years. **What is Salt HealthOps?** Salt HealthOps is a co-managed healthcare operations and revenue cycle management (RCM) support brand by Salt Technologies. It provides US RCM companies, billing companies, and healthcare providers with offshore RCM capacity — backed by US-based accountability, QA-led delivery, and the process and security discipline of an established technology and operations company. ## Why we exist US healthcare teams are squeezed between rising labor costs and relentless revenue cycle workload. Offshore help has historically meant trading control for cost. We built Salt HealthOps to offer a better trade: the cost and capacity benefits of offshore production with the control, visibility, and accountability of a co-managed model. ## The team behind the work Salt HealthOps is run by a leadership team whose backgrounds span US healthcare revenue cycle, software and IT delivery, security and compliance, and global operations at scale. That mix is deliberate. Revenue cycle performance today is as much an operations and technology problem as a billing one, and the team is built to reflect that — practitioners who have run delivery, hardened security, and managed large operations, now focused on healthcare RCM. ## Backed by Salt Technologies - 14+ years of delivery: An established track record across US and global markets. - 300+ projects delivered: Operational and delivery experience at scale. - ISO certified: Process and quality discipline, with SOC 2 in progress. - Security-first culture: Access control and audit-friendly operations. ## How we work - Co-managed delivery with US-based accountability - Specialists working inside your systems and SOPs - QA-led delivery with sample audits - Transparent weekly reporting - Honest about our scope, our roadmap, and our compliance posture ## Who you'll work with Co-managed means you always know who is accountable. A US-based Account Manager owns your relationship, priorities, and escalations, so you have a single point of contact in your timezone. Behind them, an experienced RCM delivery team handles the production work, and dedicated QA and audit specialists review output before it reaches you. - A US-based Account Manager as your single point of contact - An experienced RCM delivery team doing the production work - Dedicated QA and audit specialists reviewing output - Weekly reporting, so progress is visible rather than assumed ## What we will and won't say We would rather earn trust than inflate it. We do not claim guaranteed results, certifications we do not yet hold, or experience we do not have. When SOC 2 is complete, we will say so. Until then, we lead with what is real: ISO certification, HIPAA-aware workflows, BAA-ready engagement, and Salt's delivery discipline. ## FAQ ### Who is behind Salt HealthOps? Salt HealthOps is led by Salt Technologies' leadership team, with backgrounds across US healthcare revenue cycle, software and IT delivery, security and compliance, and global operations. Day to day, clients work with a US-based Account Manager backed by an experienced delivery team and dedicated QA specialists. You can learn more about the wider organization and its people on Salt Technologies' LinkedIn. ### Is Salt HealthOps a separate company from Salt Technologies? Salt HealthOps is a healthcare operations brand by Salt Technologies. It operates with healthcare RCM focus while drawing on Salt Technologies' established delivery teams, processes, and security practices. ### Are you US-based or offshore? Both, by design. Production work is delivered by a structured offshore team, while accountability, escalation, and your relationship are owned by a US-based point of contact. That combination is the co-managed model. ### How do we get started? Most engagements start with a capacity planning call or a backlog review, often followed by a paid pilot on a defined sample so you can evaluate the model against your own baseline. _Last updated: 2026-06-24_ --- # Contact Salt HealthOps URL: https://www.salthealthops.com/contact Contact Salt HealthOps to discuss co-managed RCM support, request an AR and denial backlog review, or book a capacity planning call. Email: hello@salthealthops.com Phone: +1 (844) 766-2754 Book a call: https://calendly.com/salttechno/meeting-with-salt-healthops ## Offices - Austin, TX (USA) (Salt Technologies, Inc.): 8911 N Capital of Texas Hwy, Suite 4200 #1084, Austin, TX 78759 — +1 (844) 766-2754 - San Francisco, CA (USA) (Salt Technologies, Inc.): 1 Sansome St, Suite 1400, San Francisco, CA 94104 - Pune (India) (Salt Web Technologies Private Limited): 905A, Suratwala Mark Plazzo, Hinjewadi, Pune 411057 — +91 75173 15690 - Ahmedabad (India) (Salt Web Technologies Private Limited): 2nd Floor, Privilon, SG Highway, Ahmedabad 380054 --- # Privacy Policy URL: https://www.salthealthops.com/privacy-policy ## Overview This Privacy Policy explains how Salt HealthOps, a brand of Salt Technologies, Inc. ("we", "us", "our"), handles information collected through https://www.salthealthops.com (the "Site"). This policy covers the website only. Protected health information (PHI) handled during client engagements is governed by the applicable services agreement and Business Associate Agreement (BAA), not this website policy. This page is provided for general information and is not legal advice. Please have your own counsel review before relying on it. ## Information we collect Information you provide: when you submit our contact form, we collect your name, email address, and any company, role, message, and referral-source details you choose to share. Usage information: we use analytics (such as Google Analytics 4) to understand how visitors use the Site. This may include device, browser, pages viewed, and approximate location, typically in aggregated or pseudonymous form. Cookies and similar technologies may be used for analytics and site functionality. ## How we use information We use the information you submit to respond to your inquiry, discuss our services, and follow up with you. We use usage information to operate, secure, and improve the Site and our marketing. We do not sell your personal information. ## How we share information We share information with service providers who help us operate the Site and communicate with you, such as our email delivery provider and analytics provider, under appropriate obligations. We may disclose information if required by law or to protect our rights, safety, or property. ## Data retention We retain contact submissions for as long as needed to respond to and manage your inquiry and for legitimate business and legal purposes, then delete or anonymize them. ## Your choices and rights You may request access to, correction of, or deletion of personal information you submitted, subject to applicable law. You can control cookies through your browser settings and opt out of certain analytics where supported. ## Security We use reasonable administrative and technical measures to protect information submitted through the Site. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. ## Changes to this policy We may update this Privacy Policy from time to time. The 'last updated' date above reflects the latest revision. ## Contact us Questions about this policy can be sent to hello@salthealthops.com. _Last updated: 2026-06-24_ --- # Terms of Use URL: https://www.salthealthops.com/terms ## Acceptance of these terms These Terms of Use govern your access to and use of https://www.salthealthops.com (the "Site"), operated by Salt HealthOps, a brand of Salt Technologies, Inc.. By using the Site, you agree to these terms. This page is provided for general information and is not legal advice. Please have your own counsel review before relying on it. ## Website only; services are separate These terms cover use of the website. Any engagement for healthcare operations or revenue cycle services is governed by a separate written services agreement and, where applicable, a Business Associate Agreement (BAA). Nothing on this Site is an offer or a binding commitment to provide services. ## No professional advice Content on the Site is for general informational purposes and does not constitute legal, compliance, billing, coding, medical, or financial advice. You should not rely on it as a substitute for professional guidance specific to your situation. ## Acceptable use You agree not to misuse the Site, including by attempting to disrupt it, access it without authorization, scrape it in a manner that burdens our systems, or use it for unlawful purposes. You agree not to submit false information or another person's information without authorization through our forms. ## Intellectual property The Site and its content, including text, graphics, logos, and trademarks, are owned by Salt Technologies, Inc. or its licensors and are protected by applicable laws. You may not copy or reuse them without permission, except as allowed by law. ## Disclaimers The Site is provided "as is" and "as available" without warranties of any kind, express or implied, including accuracy, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. ## Limitation of liability To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site. ## Changes to these terms We may update these Terms of Use from time to time. The 'last updated' date above reflects the latest revision. Continued use of the Site means you accept the updated terms. ## Contact us Questions about these terms can be sent to hello@salthealthops.com. _Last updated: 2026-06-24_