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AR Follow-Up Services for Medical Billing and RCM Teams

Keep payer queues moving and stop revenue from aging out. Salt HealthOps works your unpaid claims as a co-managed function, with US accountability, QA review, and weekly reporting.

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Quick answer

What is AR follow-up?

AR follow-up is the process of working unpaid insurance claims — checking status, following up through payer portals and calls, correcting issues, and escalating — so claims get paid and accounts receivable stops aging. Salt HealthOps runs AR follow-up as a co-managed service with US oversight, QA review, and weekly productivity reporting.

Problems AR follow-up solves

Unworked claims age into uncollectible write-offs, and small billing teams rarely have the capacity to work every aging bucket every week. AR follow-up keeps claims moving before timely-filing limits and payer fatigue erode what you can recover.

  • Claims sitting untouched in 60, 90, and 120+ day buckets
  • Timely-filing deadlines being missed on older claims
  • No consistent payer portal or phone follow-up cadence
  • Limited visibility into why specific claims are not paid
  • Billing staff stretched across too many accounts or tasks

What Salt HealthOps can handle

Claim status checks

Systematic status checks through payer portals and clearinghouses.

Payer portal & phone follow-up

Working claims directly with payers and logging outcomes.

Aging bucket prioritization

Working high-value and time-sensitive claims first.

Call notes & action updates

Clear notes and next actions recorded in your system.

Escalation tracking

Flagging claims that need payer escalation or client decisions.

Weekly productivity reporting

Volume worked, outcomes, and aging movement each week.

Best-fit buyers

  • RCM companies needing AR capacity across multiple client accounts
  • Medical billing companies with AR backlog or overflow
  • Medical practices with growing unpaid claims and limited staff
  • Specialty clinics with payer-specific follow-up complexity

How AR follow-up works with Salt HealthOps

  1. 01

    Intake

    We review your aging, payers, and current follow-up process.

  2. 02

    Access setup

    Least-privilege access to your EHR/PM and payer portals.

  3. 03

    SOP alignment

    We document and align to your follow-up rules and priorities.

  4. 04

    Execution

    Specialists work queues by priority with recorded actions.

  5. 05

    QA

    Sample audits check note quality and follow-up accuracy.

  6. 06

    Reporting

    Weekly reporting on volume, outcomes, and aging movement.

KPIs we baseline and report

We measure against your own baseline and report transparently. We do not promise specific numbers — we report the metrics that show whether AR is improving.

Days in AR

Track average days in AR over time against your baseline.

AR over 90 days

Monitor the share of AR aging past 90 days.

Claims worked

Weekly volume of claims worked and touched.

Resolution outcomes

Paid, pending, corrected, escalated, and write-off candidates.

Recommended engagement models

Security and compliance

AR follow-up runs under HIPAA-aware workflows with access control and audit-friendly processes. We are BAA-ready, and Salt Technologies is ISO certified with SOC 2 in progress. You keep ownership of your systems and data.

Related services and solutions

Denial Management ServicesPayment Posting ServicesRCM Support for RCM CompaniesRCM Support for Medical PracticesEngagement Models

Frequently asked questions

Can you work AR follow-up inside our existing system?

Yes. Our specialists work inside your existing EHR or billing/PM system and payer portals using least-privilege access configured during onboarding. You keep ownership of your systems and data.

Can one specialist support multiple client accounts?

Yes, where workflows allow. For RCM and billing companies, we can structure AR follow-up across multiple accounts with clear separation, documented SOPs, and per-account reporting.

How do you handle quality assurance on AR work?

We run sample audits on worked claims to check note quality, follow-up accuracy, and adherence to your rules. QA findings feed back into specialist coaching and SOP updates.

Can we start with an AR backlog cleanup?

Yes. A fixed-scope Backlog Cleanup Sprint is a common starting point. We define the backlog, time-box the work, and report progress, which also serves as a low-risk way to evaluate the model.

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Next step

Let's get your AR moving

Request AR support or an AR backlog review. We will assess your aging and recommend the right engagement model.

Request AR SupportRequest an AR Backlog Review