Backlog Cleanup Sprint
A fixed-scope sprint to clear a denial backlog.
Learn moreService
Denial Management Services for Cleaner Revenue Cycle Workflows
Work down denial backlogs and stop the same denials from recurring. Salt HealthOps categorizes, reworks, and appeals denied claims as a co-managed service with US accountability and root-cause reporting.
Quick answer
How does denial management support work?
Denial management support is the work of categorizing denied claims, fixing the underlying issue, resubmitting corrected claims or filing appeals, and reporting on root causes so denials stop recurring. Salt HealthOps runs this as a co-managed service: trained specialists work your denial queues with QA review and US-based escalation.
Problems denial management solves
- Denial queues growing faster than the team can work them
- The same denial reasons recurring month after month
- Appeals missed because of deadlines or bandwidth
- No clear view of which payers and codes drive denials
- Revenue lost to denials that quietly become write-offs
What Salt HealthOps can handle
Denial categorization
Sorting denials by reason, payer, and CARC/RARC pattern.
Missing-information follow-up
Gathering what is needed to correct and resubmit.
Corrected claim support
Reworking and resubmitting correctable denials.
Appeal packet support
Preparing appeal documentation for review and submission.
Root-cause reporting
Identifying upstream causes feeding the denials.
Denial trend summaries
Weekly summaries of denial volume and categories.
Best-fit buyers
- RCM companies adding denial analysts to delivery queues
- Billing companies with denial backlogs across clients
- Practices losing revenue to recurring denials
- Specialty clinics with authorization and documentation denials
How denial management works with Salt HealthOps
- 01
Intake
Review denial volume, payers, and top denial reasons.
- 02
Access setup
Least-privilege access to your EHR/PM and portals.
- 03
SOP alignment
Align categorization, rework, and appeal rules.
- 04
Execution
Specialists rework and appeal by priority.
- 05
QA
Sample audits check rework and appeal quality.
- 06
Reporting
Root-cause and trend reporting each week.
KPIs we baseline and report
Denial rate
Trend of denials over total claims.
Denial backlog
Open denials worked down over time.
Rework outcomes
Corrected, appealed, overturned, and written off.
Top root causes
Recurring causes flagged for prevention.
Recommended engagement models
Dedicated RCM Specialist
Ongoing denial work on your queues.
Learn moreManaged HealthOps Pod
A team for high denial volume with QA.
Learn moreSecurity and compliance
Denial work runs under HIPAA-aware workflows with access control and audit-friendly processes. We are BAA-ready; Salt Technologies is ISO certified with SOC 2 in progress. You keep ownership of your systems and data.
Related services and solutions
Frequently asked questions
Do you handle appeals or just resubmissions?
Both, by scope. We rework and resubmit correctable denials and prepare appeal packets with the required documentation. Final clinical or payer-specific appeal decisions stay with your team where appropriate.
Can you help prevent denials, not just work them?
Yes. Root-cause reporting surfaces the upstream issues — eligibility gaps, authorization misses, coding or documentation problems — so you can fix the source. We can also support eligibility and prior authorization to prevent denials earlier.
Can we start with just our denial backlog?
Yes. A Backlog Cleanup Sprint is a common, low-risk starting point. We define the backlog scope, time-box the work, and report progress and outcomes.
Last updated
Next step
Clean up denials and stop the repeats
Request a denial backlog review. We will assess your top denial drivers and recommend an engagement model.