Dedicated RCM Specialist
A specialist for a consistent daily workflow.
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RCM Back-Office Support for US Healthcare Teams
Offload the repetitive, process-heavy revenue cycle work that slows your billing team down. Salt HealthOps runs your back office as a co-managed function with US accountability, QA, and weekly reporting.
Quick answer
What is RCM back-office support?
RCM back-office support is outsourced execution of the repetitive revenue cycle tasks behind claims — AR follow-up, denial follow-up, eligibility verification, prior authorization, payment posting, and claim status checks. Salt HealthOps delivers it as a co-managed service so you add trained capacity while keeping control, visibility, and US-based accountability.
Problems RCM back-office support solves
- Billing staff buried in repetitive, high-volume tasks
- Backlogs forming in AR, denials, and payment posting
- Hiring and retention pressure for US RCM roles
- Inconsistent follow-up cadence across payers and queues
- Limited bandwidth for reporting and root-cause work
What Salt HealthOps can handle
AR follow-up
Working unpaid claims and keeping aging under control.
Denial follow-up
Categorizing, reworking, and resubmitting denied claims.
Eligibility verification
Confirming coverage and benefits before visits.
Prior authorization support
Submissions, tracking, and status follow-up.
Payment posting
ERA/EOB posting, adjustments, and reconciliation.
Claim status & reporting
Status checks and weekly productivity reporting.
Best-fit buyers
- RCM companies needing reliable delivery capacity
- Medical billing companies supporting multiple practices
- Medical practices with limited in-house billing staff
- Specialty clinics with heavy eligibility and auth workloads
How we run your back office
- 01
Intake
Map your workflows, payers, systems, and pain points.
- 02
Access setup
Least-privilege access to your EHR/PM and portals.
- 03
SOP alignment
Document and align to your rules and priorities.
- 04
Execution
Specialists work queues with recorded actions.
- 05
QA
Sample audits maintain quality and consistency.
- 06
Reporting
Weekly productivity and KPI reporting.
KPIs we baseline and report
Days in AR
Tracked over time against your baseline.
AR over 90 days
Share of AR aging past 90 days.
Denial rate
Trend of denials and rework volume.
Payment posting lag
Time from remittance receipt to posting.
Recommended engagement models
Managed HealthOps Pod
A team with a lead, QA, and backup coverage.
Learn moreMonthly Operations Support
Ongoing support with defined monthly scope.
Learn moreSecurity and compliance
We run HIPAA-aware workflows with access control and audit-friendly processes, and we are BAA-ready. Salt Technologies is ISO certified, with SOC 2 in progress. You keep ownership of your systems and data.
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Frequently asked questions
Is RCM back-office support the same as full RCM outsourcing?
No. You can start with one or two workflows and expand by scope. Many clients begin with AR follow-up or denials before adding eligibility, prior auth, and posting. You decide how much of the back office to co-manage.
Will you work inside our existing systems?
Yes. Specialists work inside your existing EHR or billing/PM system and payer portals using least-privilege access. We adapt to your tools and SOPs rather than asking you to change systems.
How do you keep quality consistent?
We use documented SOPs, sample QA audits, and weekly reporting. A US-based point of contact owns escalations and your recurring performance review.
Last updated
Next step
Let's map your revenue cycle workflows
Tell us where the bottlenecks are. We will recommend a co-managed setup and the right engagement model.