Dedicated RCM Specialist
A specialist focused on your auth queue.
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Prior Authorization Support for Healthcare Practices and RCM Teams
Take the administrative weight of prior auth off your front desk. Salt HealthOps handles submissions, tracking, and follow-up as a co-managed service so authorizations move faster and care is not delayed.
Quick answer
What is included in prior authorization support?
Prior authorization support covers checking payer requirements, preparing and submitting authorization requests, tracking required documents, following up on status, and monitoring expirations and renewals. Salt HealthOps delivers this as a co-managed service with US accountability, so your team spends less time on hold and more time on patients.
Problems prior authorization support solves
- Front-desk and clinical staff stuck on auth phone queues
- Care or procedures delayed waiting on authorizations
- Denials caused by missing or expired authorizations
- No consistent tracking of pending and expiring auths
- Auth-heavy specialties overwhelming a small team
What Salt HealthOps can handle
Payer requirement checks
Confirming what each payer requires for the service.
Authorization submission support
Preparing and submitting auth requests.
Document checklist tracking
Tracking the documentation each request needs.
Status follow-up
Following up until a decision is reached.
Expiry & renewal tracking
Flagging authorizations before they lapse.
Escalation notes
Clear notes for cases that need clinical input.
Best-fit buyers
- Specialty clinics with high prior-auth volume
- Practices with recurring procedures and imaging
- RCM and billing companies extending auth capacity
- Teams losing revenue to authorization-related denials
How prior authorization works with Salt HealthOps
- 01
Intake
Map your services, payers, and auth requirements.
- 02
Access setup
Least-privilege access to your EHR/PM and portals.
- 03
SOP alignment
Align submission rules and document checklists.
- 04
Execution
Specialists submit, track, and follow up.
- 05
QA
Sample audits check accuracy and completeness.
- 06
Reporting
Status, turnaround, and expiry reporting.
KPIs we baseline and report
Auth turnaround
Time from request to decision, tracked over time.
Pending auths
Open authorizations by status and age.
Expiry tracking
Auths flagged before lapse to prevent denials.
Auth-related denials
Trend of denials tied to authorization issues.
Recommended engagement models
Managed HealthOps Pod
A team for high auth volume with QA.
Learn moreMonthly Operations Support
Ongoing auth support with defined scope.
Learn moreSecurity and compliance
Prior auth support runs under HIPAA-aware workflows with access control and audit-friendly processes. We are BAA-ready; Salt Technologies is ISO certified with SOC 2 in progress. You keep ownership of your systems and data.
Related services and solutions
Frequently asked questions
Which specialties benefit most from prior auth support?
Auth-heavy specialties such as behavioral health, physical therapy, cardiology, imaging, and other procedure-driven practices benefit most, because authorization volume and renewals consume significant staff time and drive avoidable denials.
Do you make clinical decisions on authorizations?
No. We handle the administrative workflow — requirement checks, submissions, document tracking, and follow-up — and escalate anything requiring clinical judgment to your team with clear notes.
Can prior auth support reduce our denials?
Often, yes. Many denials stem from missing or expired authorizations. Consistent submission, tracking, and expiry monitoring helps prevent those denials before claims are submitted.
Last updated
Next step
Move authorizations faster
Tell us about your auth volume and specialties. We will recommend a co-managed setup and engagement model.